Refund & Returns Policy

Last updated: May 4, 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns and Refunds

You may return most items within 30 days of delivery for a refund or exchange.

To be eligible for a return, the item must be:

• Unused;
• In its original condition;
• With all tags, packaging, and accessories intact;
• Accompanied by the order information.

To start a return request, please contact us at:

contact@mytartecosmetics.shop

Please include your order number and the reason for your return request.

2. Refund Process

Refunds will be issued to the original payment method used at the time of purchase.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds are processed within 5 to 10 business days after the returned item has been received and inspected.

Original shipping fees are non-refundable, unless the return is due to an error on our part, such as a wrong, damaged, or defective item.

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error.

3. Non-Refundable Items

Certain items are not eligible for return or refund, including:

• Personalized or custom-made products;
• Perishable products;
• Digital downloads;
• Gift cards;
• Software;
• Final sale items, when clearly marked as such.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

In these cases, we will cover the return shipping costs and provide either a replacement or a full refund, depending on the situation.

5. General Conditions

We reserve the right to refuse returns that do not meet the conditions described in this policy.

By making a purchase from our store, you agree to the terms of this Refund & Returns Policy.

Contact for return requests:

contact@mytartecosmetics.shop